Services A-Z (185)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Technology Training Request

Request for training on a wide variety of technologies and software applications that can be used to enhance teaching, learning, and research at LSU.

Active Directory Permissions

For requesting the granting and removal of active directory permissions for a particular user.

Adobe Creative Cloud

Request to inquire about Adobe Creative Cloud

Adobe Creative Cloud Ad-Hoc License

Request to provision Adobe Creative Cloud (does not include Adobe Sign) to employees (including Graduate Teaching Assistants or Sponsored Guests) that are primary or secondary instructor of record for a specific course, or providing assistance for a course.

Adobe Sign

Request assistance with Adobe Sign.

Adobe Troubleshooting

Troubleshooting for Adobe products (Reader, Sign, etc).

ArcGIS Troubleshooting

For requesting assistance with ArcGIS related incidents.

Architectural Plan Review Request

For requesting ITS participation in the Architectural Plan Review process for new construction or renovation projects being managed by LSU PDC or Facility Services

Archive Microsoft Teams

To archive a Team and make it read only.

Article Creation

Request for an article to be created in GROK

Article Feedback

For submitting GROK feedback

B

Backup General Inquiry

Ask general questions about Backup & Replication Services

Backup Restoration Request

Request restoration of virtual server data from backup. Restoration can be performed for a entire virtual server, individual disk, or file level

Backup Troubleshooting

Request troubleshooting assistance with existing Backup & Replication Services

Box Troubleshooting

Report an issue with Box

Broadcast Email Permissions

For requesting the ability to send to already created broadcast lists.

Broadcast Email Troubleshooting

Report a problem with broadcast list functionality.

C

Cable TV Troubleshooting

To report issues with your on-campus cable TV.

Change or Remove Backup

Request change or removal of backup services of virtual server & file share services.

Change or Remove Virtual Server

Request change or removal of virtual server services.

Classroom IT Troubleshooting

To report a technical issue in a multimedia classroom.

Classroom Software Install Request

Used to request software installation on a computer in a multi-media classroom.

Classroom Technology Training

1:1 or group training in a general purpose classroom on how to use the classroom technology (PC, projector, document camera, etc.) for teaching. Instruction will also include how to use the document camera while teaching your hybrid class in Zoom.

Computer Lab General Inquiry

General inquiry about ITS computer labs on campus that is not covered under the other available services concerning computer labs.

Computer Lab Hardware Troubleshooting

Troubleshooting with a physical device in one of the computer labs managed by ITS.

Computer Lab Software Request

Request for software to be installed on a lab resource.

Computer Lab Software Troubleshooting

Troubleshooting with software or other configuration errors on computers in labs managed by ITS.

Computer Troubleshooting

Computer Troubleshooting for LSU owned devices.

D

Data Access

To request access to MVS Data Sets or Database Objects.

Data Center Power Leasing

Request to lease power in either the Primary or Secondary ITS Data Center. Additionally, request changes to current power leasing services.

Data Center Rack Leasing

Request Data Center Rack Space to lease.

Data Center Troubleshooting

To report data center issues.

Database Support

Analyze, design, troubleshoot, or modify database objects on the mainframe or distributed systems.

Degauss Magnetic Media

To have magnetic media permanently erased by LSU ITS.

Department or Secondary Account Password Reset

The password for a Department or Secondary Account can only be changed by the account owner.

Department or Secondary Account Troubleshooting

For general questions or issues with your Department or Secondary Account.

Develop/Modify Tableau Visualizations

Develop or modify existing Tableau visualizations

DNS A Record

For creation, deletion, or modification of A records outside of the normal Bluecat Workflow.

DNS AAAA Record

For creation, deletion, or modification of AAAA records outside of the normal Bluecat workflow.

DNS CNAME Record

For the creation, deletion, and modification of CNAME records outside of the normal Bluecat workflow.

DNS SRV Record

For creation, deletion, or modification of SRV records outside of the normal Bluecat workflow.

DNS TXT Record

For creation, deletion, or modification of TXT records outside of the normal Bluecat workflow.

F

Faculty 360 Troubleshooting

Questions, comments, or troubleshooting regarding LSU Faculty360

Faculty Moodle Troubleshooting

Troubleshooting and questions relating to all things Moodle including Kaltura, Panopto, Turnitin, VoiceThread, gradebook, quizzes, settings, and other activities and resources.

Fee Bill Questions

General Fee Bill related questions

Fee Bill Troubleshooting

Fee Bill error messages or access issues

Fiber and Phone Cable Troubleshooting

To report an issue with your on-campus fiber and phone cabling.

Fiber Optic Cabling

Request a Fiber Optic Cable.

Fiber Optic Circuit

Request a Fiber Optic Circuit.

File Share General Inquiry

Ask general questions about File Share Services

File Share Troubleshooting

Request troubleshooting assistance with existing File Share Services

Financial Aid Questions

General Questions Regarding Financial Aid

Firewall Change

Request to make changes in Firewall Rules to allow for external exposure.

Formstack Assistance

Question about making edits in Formstack. Or question regarding an error encountered in Formstack.

G

Gear 2 Geaux General Inquiry

General inquiry about Gear 2 Geaux.

Gear 2 Geaux Hardware Troubleshooting

Hardware issue with Gear to Geaux laptop.

Gear 2 Geaux Software Troubleshooting

Issue with software or other configuration errors on Gear 2 Geaux laptops.

GeauxGrants New Campus Profile

Requests to establish GeauxGrants accounts for graduate students and undergraduate students that need to submit disclosures or other research applications as well as for employees that need to submit or administer disclosures, proposals, or other research applications for a campus that is not their primary campus.

GeauxGrants Troubleshooting

Report an issue with the GeauxGrants Conflicts of Interest Module.

General VPN Inquiry

General VPN question or request new remote access or site to site tunnel.

Get Help!

Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.

Graduate Admissions Assistance

For requesting assistance with the undergraduate admissions process, including portal access.

Guest Account Access Management

Assistance with access for existing sponsored guest accounts.

H

HPC Account and Allocation Management

Apply for accounts, allocations, or reset passwords

HPC Training

HPC Trainings for Introduction to Linux and HPC, Programming Languages, and Parallel Computing.

HPC User Support & Consultation

Troubleshooting use of HPC resources, software management, or help resolve code development issues

I

IBM SPSS License Request

To request SPSS Licenses.

IBM SPSS Troubleshooting

To request troubleshooting assistance with a problem relating to IBM SPSS.

Investigate Wireless Coverage

To have ITS investigate poor wireless coverage in a location on campus.

IP Address Management Troubleshooting

iThenticate Account Request

Request an account for iThenticate

L

Lab Printing General Inquiry

General inquiry about printing in labs on campus.

Lab Printing Hardware Troubleshooting

Issue with a physical device associated with the LSU pay to print system.

Lab Printing Software Troubleshooting

Issue with the software solution (Pharos) used to enable pay for print.

Large Documents

High Volume Printing

Large Format Printing

Large Format Printing

Listserv Creation

To have a Listserv created on the LSU Listserv system.

Listserv Troubleshooting

For reporting issues as they relate to Listservs.

LSU Email Troubleshooting

For reporting issues as they relate to LSU Mail.

LSU Transcript Request

How to request your transcripts from LSU as a current student or former student

M

Mainframe Access Management

Request access for Mainframe Accounts.

Mainframe Account Troubleshooting

Mainframe Account Troubleshooting

Mainframe Application Support

Support for those Legacy Applications that support University processes such as, but not limited to, course scheduling, assessment, billing statement and fee bill, add/drop, degree audit, financial aid (Federal and Scholarship), grade posting, etc.

Mainframe Default Printer Change

Request to have your default printer name changed or add a new default printer

Mainframe ID Kickout

For requesting that your Mainframe ID be kicked out, allowing you to sign back in.

Mainframe Password Reset

Instructions for resetting your mainframe password

Mainframe Printing Troubleshooting

Report Mainframe Printing Issue

Mainframe Run Request Permission

Request/Remove Run Request Permissions

Microsoft Office 365 Troubleshooting

For assistance in troubleshooting Microsoft Office 365, and any applications that are included in the suite.

Microsoft Office Installation Assistance

Report issues with installing Microsoft Office (Word, PowerPoint, Excel, and Outlook), Microsoft Teams, or other Microsoft related products

Microsoft Project

Request to add a Microsoft Project License

Microsoft Visio

Request to add a Microsoft Visio License

Mocha Software Access

Request access to Mocha TN3270 for accessing Mainframe on an Apple Mac.

Modify Storage

To request modification of current storage services.

myLSU Account Management Troubleshooting

Request assistance with myLSU account issues.

myLSU Administration

Request to add a link to myLSU or edit/update an existing link.

myLSU Password Reset

Instructions for resetting your myLSU account password

myLSU Portal Ad

LSU Departments and Units may submit advertisements to be posted on the myLSU portal landing page. The purpose is to give LSU Departments and Units a way to promote university events and services.

myLSU Portal Troubleshooting

Report an issue with the myLSU portal or website

myLSU Portal: myNews Submission

LSU Departments and Units may submit news items to be posted on the myLSU portal landing page in the myNews section. The purpose is to give LSU Departments and Units another way to share news or events with the LSU community.

myProxy Account Request

Service to request a myProxy account to gain access to LSU student information.

myProxy Password Reset

Instructions on how to reset your myProxy password.

N

Navigate Troubleshooting

Report issues related to the Navigate app such as issues logging in or error messages within the app or website

Network Configuration Consulting

Consulting regarding Network Configurations.

Network Drive/Folder Access Request

To request permission to a network drive/folder.

Network Security

Report a network issue or request related to security.

New Backup

Request new backup services of virtual server & file share services to protect and safeguard data.

New Broadcast Email List

Request a new broadcast email list.

New Cable TV Service

Request to add a new Cable TV service be provided to a TV within a Department. Additionally, request changes (upgrades, downgrades, and cancellations) be made to your current TV service.

New Call Center Service

Request Call Center Phone Services.

New Client IT Support Review

Request meeting with Field Consulting staff to discuss your IT support needs.

New Department or Secondary Account

Request a new Department or Secondary Account.

New Guest Account

Request a new sponsored guest account.

New Long Distance Authorization Code

Request a Long Distance Authorization Code.

New Mainframe Account

Request a mainframe account.

New Microsoft Teams

Requesting a new Microsoft Teams be made for a functional unit or process.

New Phone/Voice Services

To request a new phone/voice service, make changes to current services, or cancellation of current phone services.

New Storage

To request new network storage.

New Virtual Server

Request new virtual server services.

New Website Request

Request for a new department/unit or faculty website to be created

O

OneDrive Troubleshooting

Report an issue with OneDrive

OU Campus Assistance

Support for editing and managing LSU department, unit, or faculty websites built in OU Campus.

Ownership Change

Change of ownership of a Department or Secondary Account.

P

Panopto Account Request

Request an account for Panopto

PCR 360 Access Request

To request or modify user access to PCR360.

PCR 360 Troubleshooting

For troubleshooting or to report issues with PCR 360.

Phishing General Inquiry

To report a potential phishing email to the LSU ITSP team.

Phone Service Cabling

Request a Phone Service Provider Cabling.

Phone/Voice Service Troubleshooting

To report issues with your on-campus phone or voice services.

Portable Audio/Video Equipment Checkout

Request to check out A/V equipment for classes or events (classes are free, events are rentals).

Printing Troubleshooting

Printing Troubleshooting for LSU owned devices.

Public Key Infrastructure (PKI)

Request assistance with PKI.

Q

Qualtrics Troubleshooting

Troubleshooting & questions regarding Qualtrics, the research and survey software that allows currently enrolled students, currently active faculty and staff of the LSU A&M, Law Center, and Veterinary Medicine campuses to create, distribute, and analyze robust surveys.

R

Remove Storage

To remove network storage services.

S

SAM Profiles

Request addition of SAM profiles to myLSU account.

SAS/BI Services

For assistance with SAS jobs, table access, or report issues.

Schedule Large Capacity Zoom Webinar

Zoom Large Meetings and Webinars are available by request.

Schedule Request Troubleshooting

Troubleshooting scheduling related issues

Scheduling Questions

Questions regarding how to schedule for courses, course prerequisites, scheduling advising, scheduling holds, etc.

Security Consulting

Requests for consulting services including exceptions, security consulting, security reviews, etc.

Security Incident Response

Report a security incident.

Sending a Fax

Send a Fax

Single Sign-On

Request assistance with Single Sign On (SSO) integrations.

Software Acquisition (IT100)

Software approval process for all LSU A&M employees.

Specialty Paper

Special Paper

Student Moodle Troubleshooting

Troubleshooting and questions relating to all things Moodle including Kaltura, Panopto, Turnitin, VoiceThread, gradebook, quizzes, settings, and other activities and resources.

T

Tableau Creator License

Request a Tableau Creator license to create data visualizations

Tableau Inquiry

Inquire about other Tableau related topics

Tableau Server Site

Request to create a new site within the Tableau Server or request to remove a site that is no longer in use.

Teams Troubleshooting

Service to request assistance with any Microsoft Teams issues.

Tigerware General Inquiry

For general questions about Tigerware itself and any software within the website

Training.lsu.edu Troubleshooting

Requests, questions, or troubleshooting related to the training.lsu.edu website

U

Undergraduate Admissions Assistance

For requesting assistance with the undergraduate admissions process, including portal access.

Unifyed ChatBot Troubleshooting

For assistance in troubleshooting the Unifyed ChatBot.

V

Vanity URL

Creation or change of a vanity URL or web redirect.

Virtual Server Backup

Request backup services for virtual servers.

Virtual Server Consultation

Request consultation regarding virtual server configuration, backup, replication, sizing, and pricing

Virtual Server General Inquiry

Ask general questions about Virtual Server Services

Virtual Server Snapshot Request

Request a 24-hour snapshot of a virtual server

Virtual Server Troubleshooting

Request troubleshooting assistance with existing Virtual Server services

VLAB Inquiry

General inquiry about VLAB on campus.

VLAB Troubleshooting

Troubleshooting problems with access, configuration, or applications in VLAB.

VLAN Change

Request VLAN change of a port

Voicemail PIN Reset

Service Request for Voicemail Pin Reset

VPN Troubleshooting

Request VPN support

Vulnerability Assessment and Remediation

Vulnerability Management and Remediation related incidents.

W

Web Access / Training Request

Request for access or training to a LSU OU Campus site, WordPress site or Formstack.

Wired Network Cabling Design Inquiry

General wired network question or design request not related to any other defined services.

Wired Network Connection

To request a new wired network connection, activate a data jack, make changes to current services, or cancellation of current wired network services.

Wired Network Estimate Request

To request an estimate for your wired network project.

Wired Network Troubleshooting

Report wired network issues

Wireless Guest Account

To request an account for a visitor to access the LSU guest wireless network.

Wireless Troubleshooting

Having issues connecting to eduroam or another LSU wireless network?

WordPress Assistance

Question about making edits in WordPress. Or question regarding an error encountered in WordPress.

Workday Access

Request access to or report access issues for Workday

Workday Finance (FIN) Inquiry

Use this service to request assistance with a Finance process in Workday.

Workday Human Resources (HR) Inquiry

Use this service to request assistance with a HR process in Workday.

Workday ID Update

Request an update to an employee's account in Workday.​​​​​​​

Workday Supervisory Organization Request

To create or modify a Workday Supervisory Organization

Workday Troubleshooting

Use this service to request assistance or report an issue with Workday not relating to Human Resources or Finance processes.

Z

Zoom / Moodle Integration

Troubleshooting & questions regarding Zoom integration within Moodle

Zoom Data Request

Used to request recordings or other applicable data from recorded Zoom Meetings or Webinars.

Zoom Exceptions

Request an exception to Zoom

Zoom Troubleshooting

Report an issue with Zoom

Zoom Webinar Change

A request to make modifications to a scheduled webinar being hosted on Zoom.