Service Catalog

Categories (13)

Account Management

Services related to accounts provided and supported by LSU to access technology resources.

Communication & Collaboration

Assistance related to LSUMail, Microsoft Teams, Zoom, listservs, phone/voice services, and other communication and collaboration tools.

Security

Services related to Account and Access Management, Security Operations, and overall Information Security.

Computers & Printing

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services.

Network & Connectivity

Assistance for the eduroam campus wireless network, device registration, VPNs, and other campus networking services.

Professional Services

Assistance for professional services including data center requests, academic technology training, database services, security consultation requests, and Field Consulting support reviews.

Research

Services relating to on-campus research tools including GeauxGrants, survey platforms, and HPC resources.

Servers, Storage & Backups

Services for on-campus storage solutions including virtual servers, backups, file share troubleshooting, and new storage requests.

Software & Administrative Apps

Assistance for Workday, Microsoft 365 products, Adobe, Tigerware, and other general software installation and troubleshooting issues.

Teaching & Learning

Services related to instructional technologies including, but not limited to the Moodle Learning Management Software and classroom software and equipment.