Software & Administrative Apps

Assistance for Workday, Microsoft 365 products, Adobe, Tigerware, and other general software installation and troubleshooting issues.

Categories (16)

Adobe

Services related to Adobe products provided through the Enterprise Licensing for Adobe.
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Database Services

Database support, access requests, and consulting from the ITS DBA team.
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Mainframe Applications

Applications that support student-centric university processes, such as, but not limited to, course scheduling, assessment, billing statement and fee bill, add/drop, degree audit, financial aid (Federal and Scholarship), grade posting, etc.
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Microsoft Office365

Word, PowerPoint, Excel, Outlook, Teams, and other Office 365 related products and issues
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TigerWare

Services relating to software offered through Tigerware for all active students, faculty, and staff.
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Virtual Lab (VLAB)

The LSU Virtual Lab (VLab) is an online service which allows students to log into a Virtual Computer to access software that is installed in the computer lab. VLab is available 24 hours a day, 7 days a week.
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Workday

Workday is LSU's cloud-based, software-as-a-service (SaaS) system that houses LSU's financial, payroll, and human resources processes.
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IBM SPSS

Assistance with troubleshooting the IBM SPSS application, or requesting a license.
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Zoom

Assistance for the Zoom web conferencing tool available to all LSU A&M faculty, staff, and students. Zoom may be accessed at zoom.lsu.edu.
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ArcGIS

For requesting assistance with either the ArcGIS Pro or ArcGIS Desktop applications.
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SAS/BI

For assistance with SAS jobs, table access, or report issues.
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Tableau

Tableau is a powerful, modern, and interactive data visualization tool. Tableau will provide insights into your data to help make productive decisions for future growth.
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PCR-360

Services related to PCR-360, the ITS Telecom Services Management system. As a user of PCR-360, if you are experiencing issues or need changes made to your access level within the application, please use the request types below to submit a ticket to ITS.

Please note: all requests for new telecom services or changes to existing telecom services must be entered directly into PCR-360.
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Student-Athlete Management System (SAMS) Application

Add/remove user access, training requests, and troubleshooting for the SAMS application.
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Airtable

Services for Airtable including account requests, workspace access, and troubleshooting.

More information about Airtable can be found here: https://grok.lsu.edu/Article.aspx?articleid=20561
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Grammarly

Services related to Grammarly, which is currently only available to LSU A&M Faculty & Staff upon request. Grammarly is a writing and composition tool used to help improve and automate writing and grammar.
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Services (6)

911Cellular Panic Button Install Request

For requesting the installation of the 911Cellular Panic Button software on an LSU-owned desktop computer that is connected to the LSU Wired Network. Laptops, docking stations, and wireless-connected devices of any kind are not supported.

Active Directory Permissions

For requesting the granting and removal of active directory permissions for a particular user.

Classroom Software Install Request

Used to request software installation on a computer in a multi-media classroom.

Computer Lab Software Request

Request for software to be installed on a lab resource.

Facility Management Application Support

Service to request support for any Facility Management application.

Software & Digital Resource Acquisition Request (IT100)

Software approval process for all LSU A&M employees.