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Software & Administrative Apps
Software & Administrative Apps
Assistance for Workday, Microsoft 365 products, Adobe, Tigerware, and other general software installation and troubleshooting issues.
Categories (13)
Adobe
Services related to Adobe products provided through the Enterprise Licensing for Adobe.
Database Services
Database support, access requests, and consulting from the ITS DBA team.
Mainframe Applications
Applications that support student-centric university processes, such as, but not limited to, course scheduling, assessment, billing statement and fee bill, add/drop, degree audit, financial aid (Federal and Scholarship), grade posting, etc.
Microsoft Office365
Word, PowerPoint, Excel, Outlook, Teams, and other Office 365 related products and issues
TigerWare
Services relating to software offered through Tigerware for all active students, faculty, and staff.
Virtual Lab (VLAB)
The LSU Virtual Lab (VLab) is an online service which allows students to log into a Virtual Computer to access software that is installed in the computer lab. VLab is available 24 hours a day, 7 days a week.
Workday
Workday is LSU's cloud-based, software-as-a-service (SaaS) system that houses LSU's financial, payroll, and human resources processes.
IBM SPSS
Assistance with troubleshooting the IBM SPSS application, or requesting a license.
Zoom
Assistance for the Zoom web conferencing tool available to all LSU A&M faculty, staff, and students. Zoom may be accessed at zoom.lsu.edu.
ArcGIS
For requesting assistance with either the ArcGIS Pro or ArcGIS Desktop applications.
SAS/BI
For assistance with SAS jobs, table access, or report issues.
Tableau
Tableau is a powerful, modern, and interactive data visualization tool. Tableau will provide insights into your data to help make productive decisions for future growth.
PCR360
Services related to PCR360, the ITS Telecom Services Management system. As a user of PCR360, if you are experiencing issues or need changes made to your access level within the application, please use the requests types below to submit a ticket to ITS.
Services (4)
Active Directory Permissions
For requesting the granting and removal of active directory permissions for a particular user.
Classroom Software Install Request
Used to request software installation on a computer in a multi-media classroom.
Computer Lab Software Request
Request for software to be installed on a lab resource.
Software & Digital Resource Acquisition Request (IT100)
Software approval process for all LSU A&M employees.
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Software & Digital Resource Acquisition Request (IT100)
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GeauxGrants New Campus Profile
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Department or Secondary Account Troubleshooting
Ownership Change
Department or Secondary Account Password Reset
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