Professional Services

Assistance for professional services including data center requests, academic technology training, database services, security consultation requests, and Field Consulting support reviews.

Categories (5)

Field Consulting

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and ITS supported software. Field Consultants are contracted on a yearly basis.

Field Consulting service provides computer and server administration, security assessment, and hardware configuration management and support. They also help develop disaster recovery protocols and solutions, and provide technology planning and equipment replacement cycle, including implementation and retirement timelines.

Database Services

Database support, access requests, and consulting from the ITS DBA team.

Mainframe Applications

Applications that support student-centric university processes, such as, but not limited to, course scheduling, assessment, billing statement and fee bill, add/drop, degree audit, financial aid (Federal and Scholarship), grade posting, etc.

Academic Technology Training

Requests for instructor training on supported academic technologies including activities and resources available to faculty in Moodle.

Services (1)

Security Consulting

Requests for consulting services including exceptions, security consulting, security reviews, etc.