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If you have any questions about the iTiger Portal that are not answered below, please email iso@lsu.edu.
Student Requests
Q: Will the iTiger implementation change ISS processing times?
A: No. ISS staff are working to move requests from their current submission location to iTiger. In the long term, processing times should decrease from the current 10-15 business day processing for most requests.
Q: Who will be able to access the iTiger Portal?
A: The iTiger Portal is not just for F-1 and J-1 students. It is available to all LSU students who are not U.S. citizens or lawful U.S. permanent residents.
Q: How will students access iTiger?
A: In general, students will use their myLSU credentials -- username and password -- to login to the iTiger Portal. More details to come for those who are admitted or who have OPT/STEM OPT authorization.
Q: Will all students see the same information in iTiger?
A: No. The information that is displayed throughout the iTiger Portal, including the list of available requests and the questions asked within requests, is dynamic. The information that appears will differ for each international student based on many factors, including the information that is feeding into the iTiger Portal from the student information system (Workday Student) as well as the information that a student enters or selects in the iTiger Portal.
Q: Are ALL requests available in iTiger?
A: No. ISS staff are working to move requests from their current submission location to iTiger.
Q: What do I do if the request I need to submit is not in iTiger yet?
A: Click this link to review the chart of where requests are currently located.
Q: How will I know that my request has successfully been submitted to ISS?
A: Once your request has been successfully submitted to ISS for review and processing, the last e-form on the request will update to show a status of "Pending Office Approval."
Q: How will I know that my request has been submitted to my department? And once the department completes their confirmation ation, will I need to take any additional action to submit my request to ISS?
A: No. Once your request has been successfully submitted to your academic department for review and processing, the last e-form on the request will show a status of "Routed to Third Party." Once your academic department submits the confirmation, the request will automatically route to ISS. Once your request has been successfully submitted to ISS for review and processing, the last e-form on the request will update to show a status of "Pending Office Approval."
Q: Can I make edits to an e-form or a request after submitting it?
A: Yes, but to make edits you must Cancel it. If you cancel an e-form within a request that has multiple e-forms, you should be able to edit the e-form and resubmit it. If you cancel an e-form after an entire request (i.e., all e-forms within the request) was submitted, then you will be recalling the entire request from the processing queue. You will need to make edits and resubmit the entire request, but your request will be placed at the end of queue and not where it was before you recalled the request.
Q: I pressed the Submit button and the page re-loaded with a blank version of the e-form. Do I need to resubmit it?
A: Most likely not. Occasionally, the iTiger Portal will display a blank version of the e-form after you press the Submit button. This makes it appear that the information you entered was not saved, but typically the information does save. To confirm, navigate back tot he request to see the status of each e-form. If the e-form(s) show as "Submitted" or "Routed to Third Party" or "Pending Office Approval," then you know it was successfully submitted.
Academic Department Confirmations
Q: How will academic department confirmations work in iTiger?
A: If an international student’s request requires confirmation from a faculty or staff member in their academic department, the student will enter the name and email address of the academic department representative who will receive their request within the final e-form on the request. They can enter a generic email address for the advising unit if that is the department’s preference.
The student will be required to complete all other elements of the request before initiating the academic department confirmation request.
Once the student submits the request in the iTiger Portal, an email with a link to confirm the information in the request will be sent to the academic department representative email address provided by the student. The student will no longer be able to edit the request.
After the academic department representative completes the request, only then will the request transition to ISS for review and processing. Additional details can be found at our Student Request Confirmations article.
Q: Will academic department representative access iTiger using their myLSU credentials?
A: No. Academic department representatives will be sent an email through the iTiger Portal that can be forwarded as needed and accessed by any faculty or staff member in the academic department. The email will include a direct link to the student's request and will not require the faculty or staff member to login with their own credentials to access the confirmation.
Q: How will students know their request has been routed to submitted to their academic department? And after the department completes the confirmation, will the student need to take any additional action to submit their request to ISS?
A: No. Once a student's request has been successfully submitted to their academic department for review and processing, the last e-form on the request will show a status of "Routed to Third Party." Once the academic department submits their confirmation, the request will automatically route to ISS, and the last e-form on the request will update to show a status of "Pending Office Approval."
Q: Will students be able to change the academic department representative after submitting a request?
A: No. If students need to change the academic department representative they entered within the request, they have two options. They can ask the individual whose information they entered to forward the confirmation email to the correct faculty or staff member. Alternatively, they can ask ISS to edit the academic department representative in the iTiger Portal so the correct individual receives the confirmation email.
Customer Service / General Questions
Q: What do students do if they have questions and walk-ins are not available?
A: The best way to communicate with ISS when walk-ins are not available is to send an email to iso@lsu.edu. Students should include their full name and LSU ID number.
Q: Will ISS expedite requests in the iTiger Portal?
A: No, it will not be possible for ISS to guarantee expedited processing. However, ISS staff's goal is to process all requests as accurately and efficiently as possible.
Q: How do J-1 scholars and student interns access the iTiger Portal?
A: J-1 scholars and student interns are not utilizing the iTiger Portal. They should continue to communicate and submit their requests in the manner set by staff with the International Faculty & Scholars Office.