Introduction
Starting in fall 2025, International Student Services (ISS) is using Sunapsis as a case management/Immigration compliance system for F-1/J-1 students. The student-facing system is the iTiger Portal. This system will allow:
- ISS to better manage F-1/J-1 students' requests and meet federal reporting requirements more efficiently.
- ISS to better serve F-1/J-1 students and department administrators through a robust and comprehensive system.
- F-1/J-1 students to monitor their requests, access their completed documents and more.
- Academic advisors to review and confirm information on certain requests that F-1/J-1 students submit to ISS.
How does it work in iTiger?
If an F-1/J-1 student’s request requires confirmation from a faculty or staff member in their academic department, the student will enter the name and email address of the academic department representative who will receive their request within the final e-form on the request. They can enter a generic email address for the advising unit, if that is the department’s preference.
The student will be required to complete all other elements of the request before initiating the academic department confirmation request. After the academic department representative completes the request, the request will transition to ISS for review and final processing.
Departments can find more information and FAQs at our iTiger Portal Knowledge Base.
Sample Request Email to Recommender and iTiger Screenshots
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Email sent to advisor (named "Geaux Tigers") for confirmation of request for student, "Mike the Tiger"
An email with a link to confirm information on a student's request will be sent to the academic department representative email address provided by the student. At this stage, the student will no longer be able to edit the request.
Department representative will click on the purple link in the email to access the student's e-form. A few items of note:
- "Client" = student.
- "Your Login ID" and "Your Password" = for department representative's use.
- Department representatives cannot login with their university credentials to access the form. They must use the provided Login ID and Password provided in the email.
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Login to iTiger
The department representative's Login ID and Password should automatically populate after clicking the link in the email. Click the Login button.
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Review Request
The department representative must click on the hyperlink at the top of the request form to view and verify that the student's information is accurate at the time of e-form submission. (First image below.)
After clicking the link, the information entered by the student will open in a new tab for the department representative to review for accuracy. (Second image below.)
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Confirm Information and Submit
After reviewing the student's information, the department representative must confirm the accuracy of what the student entered on their e-form. Click the Submit button.
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Submission Confirmation Page
After submitting, the page will show the department representative that the form has been submitted.
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Email notification to student, "Mike the Tiger," that request was reviewed/updated by advisor (named "Geaux Tigers")
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